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Saturday, June 15, 2013

BECOME A SUPPLIER TO THE CANADIAN GOVERNMENT

Have you considered providing products or services to the Government of Canada?  Chances are you if you have thought about it, you have dismissed it thinking that your business is not relevant to the government, however most of the time this assumption is wrong.

Types of Goods and Services

Due to the wide and varied nature of work which government employees perform – from RCMP officers to armed forces, from street cleaners to administration staff – the Government of Canada purchases a wide variety of goods and services every year.
 
With the help of Public Works and Government Services Canada (PWGSC), the government’s common service provider and main purchaser, the federal government spends approximately $15 billion a year on goods and services ranging from airplanes to paperclips, as well as a wide variety of services.  

Who Wins Government Contracts?

Another common misconception is that only big businesses win government contracts, however in 2009/10 over $776 million new contracts were awarded by PWGSC to BC and Yukon small and medium enterprises (SME’s) alone.

How to Start Working with the Government

Now that you know that you can work with the government, where should you start? 

Recruiting Options

Recruiting Options

In recent years, the job market has become increasingly competitive, with qualified candidates in high demand. Population, age demographics, regional economic conditions, and recruitment competition challenge companies to look at new and creative ways of staffing.
Several recruiting options are available to your company, each offering unique advantages and disadvantages, and each requiring a slightly different approach.

1. Recruitment Services.

Use personnel agencies, executive recruiters, headhunters and other agencies that perform the function of finding, screening, and recommending candidates for a position. The selection of a specific agency is like the procurement of any service provider; you must look at reputation, experience, success, warranty, and cost.
  • Advantages
    • You can take advantage of the agency’s knowledge and contact network to find qualified candidates.
    • You can save time and the expense of advertising, screening, and conducting preliminary interviews.
    • You can maintain confidentiality of the recruitment process.
    • You can be assured that sourced candidates are qualified for the position.
  • Disadvantages
    • Fees can be expensive, ranging from 5% to 25% of the candidate’s starting salary.
    • You might be unfamiliar with the use of recruiting services.
    • You or your peers might have had negative experiences with recruitment services in the past.

2. Internet.

You can use online recruiting sites, or you can use your own website to create careers page(s) to advertise and accept applications for employment opportunities.
  • Advantages
    • You are able to recruit candidates from a much broader market.
    • You can save time and money.
  • Disadvantages
    • Online recruiting requires flexibility, creativity, and a willingness to consider new methods of interacting with potential employees.
    • You might be unfamiliar with the use of online recruiting methods.

3. Other sources:

  • Newspaper and trade journal ads
  • Campus / school recruiting
  • Job fairs
  • Recruitment open houses
  • Recommendations and referrals
  • Walk-ins and unsolicited resumes
  • Job hotlines

You've Made a Hiring Decision, Now What?

When you hire employees, refer to the following organizations to ensure you are meeting your legal obligations as an employer:

Payroll Requirements

As the employer, you are responsible for ensuring you understand and follow each step involved in the payroll process:
  1. Register and maintain a Payroll Deductions account
  2. Ask each employee for his/her social insurance number (SIN)
  3. Have each employee complete a TD1 Form: Personal Tax Credits Return
  4. Calculate and deduct Canada Pension Plan (CPP) contributions, Employment Insurance (EI) premiums and income tax, and keep deducted amounts in a separate bank account
  5. Remit payroll deductions with your share of CPP and EI
  6. Report employee deductions on T4 or T4A slip by the end of February each year
  7. Complete a Record of Employment (ROE) upon employee departure
  8. Keep all records
For more information, see the Canada Revenue Agency's Payroll Information for a New Small Business video series.  

Managing Your HR Process

For many businesses, finding, hiring, training, motivating, coaching, disciplining, and developing employees is one of the highest priorities. While establishing a well-functioning staff might not appear to be straightforward, it’s a linear process. 
From hiring, through orientation and development, you have the ability to select and nurture employees to closely fit your company’s culture and performance requirements. Human resources management is a process that can be effectively and productively managed.

HOW TO HIRE YOUR FIRST EMPLOYEE

Your First New Hire: A Milestone for any Business

If you are self-employed, hiring and developing employees might appear to be unnecessary. If you intend to grow or expand your business, however, you should include HR management in your business plan. Depending on your type of business, the demands of your market, and your skill set, you might find that you simply cannot do everything on your own.

An Investment in Your Business

Human resources (HR) are a substantial investment for most companies. Having the right numbers of employees with the right mix of skills, abilities, and drive, is critical to the success of any company.
Hiring employees can add significantly to your overhead. Moreover, the strategic addition of the right human resources might not show an immediate financial return, but must be cost-effective for eventual financial success. Unless your need for additional resources is real, you may find yourself facing an uncomfortable downsizing or layoff situation.
Human resources can also represent a significant potential liability to your company. Labour laws have become increasingly stringent, and employers frequently find themselves restricted when it comes to hiring, promoting, disciplining, and terminating employees.

Evaluating Your HR Needs

Hiring permanent employees is one way to fulfill your HR needs. You can also meet your HR requirements by:
  • Reviewing your work processes (do you need to do it all?)
  • Working with contract freelancers for temporary and/or skill-specific projects
  • Hiring temporary worker(s)
If you determine that a permanent employee is the right decision for your business, you’ll need to:
  1. Determine who you need. The better you understand the position for which you'll be interviewing, the better you'll be able to evaluate applications and choose the best candidates.
  2. Create job descriptions and expectations. Not only will these two tools help you evaluate potential candidates, potential hires will have the information they need to make informed employment decisions. It’s important that both the employer and candidates clearly understand the position and expectations. Otherwise, you might be faced with having hired an employee who isn’t suitable to your position.

HOW TO MANAGE YOUR EMPLOYEES AS YOUR BUSINESS GROWS

Assessing Your HR Needs

As your business grows, you’ll find that you cannot do everything on your own—or even with an employee or two.
Before making the critical decision to add staff, take a close look at what products and services you’re providing, and how you’re providing them. You can find additional resources by: 
  • Reviewing your work processes (Is a task or project critical? Are you trying to be all things to all markets?)
  • Working with contract freelancers for short-term and/or skill-specific requirements
  • Hiring temporary worker(s)

Reviewing Your HR Plan

It’s important that as your business grows, you review and update your human resources plan accordingly.
Human resources are a substantial investment for most companies, and it’s critical to your business’s success that you have the right number of employees with the right mix of skills, ability, and drive.
As you add new employees to the team, you need to ensure not only a good fit with your business, but also with your existing staff. You also need to ensure that you retain and motivate all of your employees, both existing and new. See our Human Resources-Starting section for tips on how to find the best employee(s) for your business.

Hiring an HR Manager

As your staff grows, you’ll need to spend more time managing employees from day to day, including monitoring performance, motivating them, and providing overall direction.
Many entrepreneurs find that this task becomes more challenging as their business grows; managing people becomes a full-time position in itself. It’s at that point that you’ll need to create and fill that position, instead of continuing to take on the role yourself.

HOW TO MANAGE YOUR HR WHEN EXITING YOUR BUSINESS

Understand Your Obligations to Employees When Exiting Your Business

When you exit your business, you need to be aware of and respect your employees’ rights. Here's what you'll need to know about your obligations.

Protect Employees—and Your Business

Depending on how you exit your business, you may not have to let your employees go. For instance, if you sell your business, your staff might stay with the company, under new management. 
Or, if you're in a position where you might have to close your business due to hard economic times or slow sales, you might consider significantly cutting back your expenses in an effort to keep your doors open. One possible way to reduce your costs is to reduce your head count.
When doing this, however, try to avoid laying off good staff. The costs you will incur in training and productivity if you hire someone new in a few months will greatly exceed the cost of keeping a good employee with you now. Ask how flexible your team can be – maybe this is the perfect time for someone to go to 4 days per week to take that course they’ve always wanted to. 
If you have 2+ employees, have explored flexible options and yet are still feeling the pinch, perhaps the Service Canada Work Share program can help. The program offers 55% wage coverage for EI-qualified employees who voluntarily accept a reduced work week for 6-26 weeks. To see if your business or employees qualify,see the Service Canada website.     

Know Your Employees' Rights

Employees of your business have certain rights when a business is bought, sold, or dissolved. These rights are regulated by the Employment Standards Branch of the B.C. government, and are explained on the Employment Standards website.

Notice and Severance

Your employees might be entitled to certain notice periods and severance in the event of termination of employment. Specific information on this topic can be found in the Termination of Employment Fact Sheet from the B.C. Ministry of Labour, Employment Standards Branch.
You should set aside a contingency fund that will, at a minimum, cover wages owing, as well as other expenses, such as severance. Even if your business is incorporated, management can be held liable for these dollars owed to employees in the event of bankruptcy.

How well is your website performing

How well is your website performing?  Many small business owners do well with their website through word of mouth and referrals, however, as we all know, Google can be picky about what it displays in its search results, and that's key to helping new customers discover your business.  Below are 10 quick tips of how you can improve your website for both search and your potential customers. 
 
  1. Make sure every webpage on your site has a unique Page Title that contains the keywords that you would expect someone to use when searching for the page or product. If you need some ideas about which words people might use to search for your business, use Google's Keyword tool to give you suggestions.
     
  2. If you have an About Us page - make sure that the page title includes your company name e.g. About Small Business BC.
     
  3. Include your company's full business name and address on every page in the footer of the website to increase your chance of being included in local search engine results and on Google Maps.
     
  4. Make sure you have installed Google Analytics and use it.  Track a couple of key metrics about your website each month, such as how many people from your local area have visited and how many visits did the website receive from search engines?
     
  5. If you want to be found locally for a specific service, make sure you put your location in the page title of the very front page of your website.  For example rather than "Acme Plumbers inc" consider "Vancouver Plumber: Acme Plumbers Inc" as potential clients will be searching for Vancouver Plumber, not your company name.
     
  6. Start a company blog and talk about not just company news, but also industry trends, case studies and even promote other local non-competing companies; they might return the favour!
     
  7. Include your company phone number in a prominent position at the top right of every page. This not only instils confidence that you are a real company and you are local, but it also saves people from having to search your site for ways to get in touch.
     
  8. Contact your five best customers and ask them if they would write you a testimonial for your website.
     
  9. If you sell products online, take time to write your own review of the product rather than cutting and pasting a manufacturer description.
     
  10. Consider using videos to review products or explain about your services - a video can provide a level of understanding quickly and help to convert visitors into customers.